Hello, I am
MARLON
I build and support applications for clients, troubleshoot technical issues and explain solutions clearly. My own projects explore help desk workflows, business software and systems integration.
Featured Projects
Selected software projects covering IT support, service desk operations, business applications and systems integration.
HelpDesk Pro
Future Resolve
NexCore ERP
CleanOps AI
SyncBridge
AssetFlow
MoveMaster Pro
PropVault
Web Alchemist Ecommerce
NOIR Gym
Skills & Technologies
Core TechnologiesEducation
Software Engineering Technology Advanced Diploma
Centennial College · Toronto, Ontario
Expected April 2027
My advanced diploma coursework covers enterprise systems, API engineering, cloud computing, software security, data warehousing and predictive analytics. It also includes DevOps implementation, software deployment, IT project management and a Development Project capstone. Through this program, I am strengthening my knowledge of application architecture, databases, system integration, software testing and the processes involved in developing, deploying, troubleshooting and maintaining business applications.
CompTIA A+
CompTIA · In Progress
Currently Studying
Currently studying for the CompTIA A+ exams, focusing on computer hardware, operating systems, networking, security and troubleshooting.
Software Engineering Technician Diploma
Centennial College · Toronto, Ontario
December 2025
Completed practical coursework in software development, Unix/Linux operating systems, computer networking, databases, software testing and application troubleshooting. Gained experience working with SQL, debugging applications, investigating technical issues and testing software functionality. Developed a foundation in the technical problem solving, documentation and communication skills used in IT and application support roles.
Google UX Design Professional Certificate
Google / Coursera · Remote
July 2025
Completed professional training in user research, interface design, wireframing, prototyping and usability testing.
Marlon Haynes
Founder, Web Alchemist Labs · Software Engineering Student — Application Support & Systems
Toronto, Ontario, Canada
About Me
I build software and support the people who use it
Through Web Alchemist Labs, I work directly with clients on websites and applications, from gathering requirements to delivery and support after launch. I handle both the technical work and customer communication, so clients have someone they can contact when something needs attention.
My work includes investigating application errors, troubleshooting hosting and deployment problems, testing fixes and explaining solutions in plain language. Separately, I have built projects involving support ticketing, service desk workflows, enterprise applications and software integrations.
I'm completing my Software Engineering Technology Advanced Diploma at Centennial College and studying for CompTIA A+. I'm looking for opportunities in IT Support, Technical Support, Application Support and SaaS Support where I can apply my customer experience and technical background.
Experience
Founder & Full-Stack Web Developer
June 2024 – PresentWeb Alchemist Labs
- Gather requirements directly from clients and explain technical decisions in terms they can understand.
- Troubleshoot website and application issues involving hosting, domains, configuration and deployment.
- Test changes before delivery and follow up with customers to confirm issues have been resolved.
- Manage client requests from initial discussions through delivery and support after launch.
Front Line Support
Sept 2021 – April 2022Certified Listeners Society
- Provided confidential written support by listening carefully, asking questions and responding calmly.
- Handled sensitive conversations with patience and followed escalation procedures when appropriate.
- Documented interactions accurately and followed established support guidelines.
Target Roles
Customer & Application Support
Business Systems & Integration
Get in touch
about a role.
I'm interested in IT Support, Technical Support, Application Support and SaaS Support opportunities where I can contribute my software knowledge and customer experience.
If you're hiring for a position that fits my background, I'd welcome the chance to talk.
Based in Toronto, Ontario, Canada